Predictable subscription handling
This pilot policy explains recurring charges, cancellation, billing corrections, credits, and refunds when paid provider billing is enabled.
Subscription charges
Timastra Collect displays the selected plan, billing interval, price, currency, and applicable tax before payment. The selected provider (Stripe, Polar, or Lemon Squeezy) hosts payment collection and issues provider invoices or receipts. Subscriptions renew for the displayed interval until canceled. A signed order controls if it expressly provides different billing terms.
Cancellation
An organization owner may use the billing portal to cancel according to the cancellation option shown there. Unless a signed order says otherwise, cancellation stops future renewals and access continues through the paid period. Cancellation does not automatically delete organization data; the owner can separately export or request verified deletion.
Billing corrections
Report a duplicate charge, incorrect plan, incorrect amount, or other billing error through Help & legal as soon as practicable. Include only the provider invoice or charge reference—never card details. Timastra Collect will investigate against signed provider records and correct a confirmed error through the original billing provider.
Refunds and credits
Except for confirmed billing errors, a signed order, an expressly displayed offer, or rights that cannot lawfully be excluded, paid subscription periods are not automatically refundable after service access has been provided. If Timastra Collect approves a refund or account credit, the original billing provider processes it to the original payment method or applies it to the relevant provider invoice. Processing time depends on the billing provider, the payment network, and the customer's financial institution.
Failed payments and disputes
A failed or authentication-required payment may place the workspace in a past-due state while the billing provider retries collection or the owner updates the payment method. Contact Timastra Collect before initiating a charge dispute so a billing error can be investigated promptly. Nothing in this policy limits mandatory consumer, data-protection, or other non-waivable legal rights.
Contact and policy status
Submit Billing questions through Help & legal. This pilot policy requires qualified legal and tax review before broad commercial launch; a signed order or mandatory law prevails where applicable.